What should you do if your internet connection is slow?
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BAMBOO
- How to configure your FRITZ!Box 7530(AX) router?
- How do I configure my FRITZ!Box 7490 router?
- My internet connection keeps cutting out. What should I do?
- How do you install the wiring for your FRITZ!Box (7530, 7490, 7390 and 7570)?
- What should you do if your internet connection is slow?
- Does a change of BAMBOO upgrade or downgrade Package involve installation or activation costs?
- I am a customer of former POST offers, with a current promotion. Can I still take advantage of the promotion if I replace my subscriptions with the BAMBOO offer?
- Find out the password of a FRITZ!Box
- How to Factory Reset your FRITZ!Box?
- How to configure the router of your FRITZBox 7583?
- What is the FRITZ!Box password notification service?
- How do you register a DECT Phone on your FRITZ!Box?
- What is the cost of installing your BAMBOO Package?
- Which systems are not compatible with LuxDSL Clients?
- Are there Packages without Fixed Telephony?
- What advantages can an Integral Pro Client enjoy?
- What technologies are BAMBOO landline services based on?
- I am an Integral customer, are the advantages on my fixed communications maintained with BAMBOO?
- Does changing a BAMBOO Package (upgrade or downgrade) involve installation or activation costs?
- How do I find out the theoretical speed of my internet line?
- Are upgrades/downgrades possible on the WATCH and TALK services?
- To which countries can I call with TALK XL?
- Are communications included in TALK S?
- I have been engaged for more than 24 months with my POST offer. Can I terminate the service at any time?
- If I switch from the LuxFibre or Luxdsl package to the BAMBOO Package, do I have to exchange my TV decoder or decoders?
What should you do if your internet connection is slow?
First, we suggest testing your connection speed. As speed can never be guaranteed with a wireless connection like Wi-Fi, please connect your computer to the router using an Ethernet cable.
Go to www.speedtst.lu and click on ‘BEGIN TEST’. Wait until all of the results are displayed (PING, DOWNLOAD SPEED, UPLOAD SPEED).
- YES: the results displayed are consistent with the speed of your internet subscription. The speed issue doesn’t seem to be caused by your line – please check your hardware and settings.
- NO: the results displayed are not in line with the speed of your internet subscription. Restart your router: unplug your FRITZ!Box for a few seconds, then plug it back in.
Is the internet connection still slow?
- YES: Please contact one of our advisors free of charge on 8002 8004 so that we can assess the problem in detail.
- NO: the problem is fixed.
Remember: during a 1 GB line speed test, the equipment being used may affect the results and may not reflect the actual line speed.
Do you still need help?
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.