1. Eligibility: To get the Pack Advantage, customers must have subscribed to a Business TV + Internet + Landline package as well as one or more mobile plans, and be the holder of the account to which the products are attached. The Business TV + Internet + Landline Package must be installed.
2. The Mobile offer concerned is: BusinessEurope.
3. Content: Customers who activate the Pack Advantage themselves are entitled to benefits in the form of higher mobile data according to the plan held, as shown in the Data Traffic table.
4. Conditions: A maximum of five BusinessEurope plans can be attached to the Pack Advantage per household. Unlimited data traffic at weekends is valid only on the Luxembourg network and is automatically activated from 8 pm on Friday (Luxembourg local time) until 11.59 pm on Sunday. The Pack Advantage is automatically deactivated when the customer is no longer eligible.
5. Data traffic: data communications from a mobile network. 1 MB = 1024 KB. Various factors may affect the speed. More information on speeds can be found in the Net Neutrality document. As provided for by European regulations, POST applies a policy for European usage, which corresponds to at least the total data volume included in the package at no additional cost.
6. In the event of continuously high use of bandwidth (e.g. peer-to-peer or downloading) that could saturate the network in a given area and disrupt other POST users, and/or use via a device other than a mobile phone, customers will be notified of their unreasonable usage. If they continue despite this notification, customers are informed that their line may be suspended. Beyond the plan limit for Europe, a surcharge of €0.0053, inclusive of tax, is applied for each MB in accordance with current regulations.
7. BusinessEurope XL and MAXI plans: Voice calls are cut off automatically after three hours of continuous communication.
8. Access: Clients can activate the Pack Advantage with the MyPOST app, by calling the POST Telecom Contact Centre on 8002 8004, by emailing contact.telecom@post.lu or by visiting a POST Telecom outlet. If the customer has a Business TV + Internet + Landline package and one or more BusinessEurope subscriptions that are not grouped together under the same customer account, then the customer must either call the Contact Centre, or visit a POST Telecom outlet to request this and enjoy the benefits of the Pack Advantage. Customers can manage their benefits in with the MyPOST app.
